Build Customer Relationships
The most convienent way customers reach your business is via a whatsApp chat, why not make a great first impression?
Your customers love WhatsApp, but do you struggle to keep up with these?
Overwhelming messages
High volume of messages received via WhatsApp channel and lack of flexibility using the WhatsApp Business app
Lack of flexibility
Inability to share workload among multiple customer care agents/staff, inability to organize and manage messages from different customers leading to low productivity
Customer frustration
Delays in response time, missed messages, customer frustration, agents becoming overwhelmed with the unwieldy system of managing WhatsApp messages
Features
We offer these features to supercharge your business's whatsApp customer interactions
Auto-assigning conversations
Auto-assigning conversations based on available agents/staff and conversation history for continuity
Performance reports, KPI metrics
Number of chats received and responded, average response time per agent, login time/online duration per agent, average rating and number of ratings received per agent
Conversations management
Tagging, sorting, filtering to enable agents/staff easily manage conversations, refer to previous conversations, assign priority to conversations
After chat customer ratings (surveys)
When agents/staffs are done with requests and close the conversation, the customer automatically gets a survey which would be part of the agent's KPI. Also since the software records the time agents spend on conversations, the agents are motivated to close conversations promptly and get surveys to enhance their KPI metrics
Interactive chat bot
Interactive chat bot to instantly engage customer with a predefined list of questions, responses and input rules. This frees up contact agents to attend to other activities and guides customers through their queries to the point where a contact agent is absolutely required. Then when contacts agents are assigned to conversations, they have all the information they need to resolve the customers' request
Why choose us?
Our product value is expressed in a few short statements.
Expertise
We bring 9 years of experience to bare together with the most advanced technology
Pricing
We offer the most valuable pricing options of any similar vendor
Scale
We scale with you and offer reduced rates at higher scale